LEGAL

Política de privacidad

The information collected by REAZZIONA, through this website https://reazziona.es/, as well as that collected from your relationship with the Company and use of our services, will be treated in accordance with the General Data Protection Regulation (EU), the Organic Law on Data Protection and Guarantee of Digital Rights, and the provisions of this Privacy Policy.

1. Data controller of your personal data

The data controller is Reazziona Renovables, S.L., with NIF B12985073, registered office at C/ Príncipe de Vergara 108 8, 28002 Madrid, Madrid, and contact email juridico@grupovisalia.com.

2. Personal data subject to processing

Identification and contact data: first name, last name, email address, phone number, DNI/NIF/NIE.
Data relating to the energy supply: CUPS.
Identification documentation: photocopy of DNI/NIE/Passport, only in the case of processing claims.
Website usage and browsing data in accordance with the provisions of the cookies policy.

3. Purposes of use and legal basis

3.1. Attending to service, information, and contact requests

We manage and attend to requests for information sent through the contact forms available on the website to answer queries, provide information about energy tariffs, solar communities, or other services, and facilitate customized savings studies. The legal basis may be legitimate interest, the adoption of pre-contractual measures, or the execution of a contract, depending on the reason for contact.

3.2. Access to the private area for partners and clients

We process the necessary data to allow access to the private area of already registered partners and clients. The legal basis is the execution of a contract, as it is a functionality linked to the existing contractual relationship.

3.3. Processing and managing claims

We attend to, process, and respond to claims submitted through the enabled form. The legal basis may be the execution of a contract or compliance with legal obligations regarding consumers and users.

3.4. Exercise of rights regarding data protection

We process the necessary data to verify the identity of the applicant, process their request, and respond within the legally established periods. The legal basis is compliance with a legal obligation.

4. Data retention period

Personal data will be kept for the time necessary to fulfill the described purposes. When they are no longer useful, they will be blocked in accordance with Article 32 of Organic Law 3/2018 and Article 17.3 of Regulation 2016/679, remaining available to competent authorities during the applicable limitation periods. They will subsequently be permanently deleted.

5. Security measures

The controller has adopted appropriate technical and organizational measures to guarantee an adequate level of security, prevent unauthorized alteration, loss, processing, or access, and protect the availability, confidentiality, and integrity of the information.

6. Recipients and processors

Data will not be disclosed to third parties unless necessary for the provision of the service, there is a legal obligation, consent is given, or providers designated as processors intervene, such as technology, IT, or legal consulting firms. International transfers are not planned, unless they are carried out with the legally required guarantees.

7. Exercise of rights

You can request access, rectification, erasure, restriction, objection, portability and, where appropriate, not to be subject to automated individual decisions, as well as withdraw your consent. To exercise these rights you can write to juridico@grupovisalia.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency, Calle Jorge Juan 6, 28001 Madrid, or at https://www.aepd.es/es.

8. Modifications

This policy will always be available. In the event of a substantial modification, it will be notified through REAZZIONA platforms or to the email address provided, in accordance with the duty of information provided in the GDPR.