CUSTOMER SERVICE

Reclamaciones

All our private clients can contact customer service to submit a claim through the indicated channels.

Claims information for private customers

If, after the resolution of the claim by REAZZIONA, the private customer still does not agree or understands that it has not been resolved correctly, they may use the channels of claim provided by the applicable regulations.

Claims or discrepancies related to the tariff supply contract, access to networks, or billing derived from them will be resolved administratively by the competent energy body of the Autonomous Community or the Cities of Ceuta and Melilla in whose territory the supply is made.

You can also contact the Municipal Consumer Information Office (O.M.I.C.) of your locality. Likewise, there is the online dispute resolution platform of the European Commission, accessible at http://ec.europa.eu/consumers/odr/.

REAZZIONA is adhered to the Consumer Arbitration System, offering its services throughout the national territory, so private individuals can address their claims to the National Consumer Arbitration Board.

What is consumer arbitration?

Consumer arbitration is an out-of-court dispute resolution procedure in which an arbitration body intervenes to resolve conflicts in an agile, effective, impartial, and free manner.

Procedimiento

The private customer who considers their rights as a consumer violated must try a prior solution with REAZZIONA. If they are not satisfied, they can resort to arbitration. No claim may be filed on facts that are being claimed in court.

Once the claim is accepted, it is forwarded to REAZZIONA and an agreement is proposed. Once an agreement is reached, a conciliatory award is issued. If the disagreement persists, the parties are summoned so that, with the evidence admitted by law, an arbitral award is issued. The resolution by award has executive force and can be made effective in court.

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Claims form

Complete your claim details and attach an identity document so we can verify the request and respond with traceability.

We review your case and record it with internal traceability. You will receive an email response within the established deadlines.

Contact details

First name* Last name* Email* Confirm email* Phone* DNI/NIF/NIE*

Supply details

CUPS* Message* Upload a file with DNI/NIE/Passport*PDF, JPG, PNG or WEBP. Maximum size 8 MB.

Attaching an identity document helps us verify your standing as holder or representative of the supply point.

I have read and accept the Privacy Policy*.

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